ORDER FAQ's

Where is my order? 

Please double check if your item is a pre-order. All pre-order and custom items take up to 14 business days to be created and to ship. Orders ship complete, so if you order one pre-order item and one in stock item, they will ship when the pre-order item is ready to ship!

I emailed and no one has emailed me back 

Your emails are super important to us, but we are a small (but incredible team). Please give up to 1 business day for your email to be responded to. 

My order is damaged 

OH NOOOO - ok first of all, all is not lost! We will fix! If it is an artwork issue, please send an email to hello@girltribeco.com with images of the misprint/issue.

I received the wrong item or wrong size

WOAH, super sorry about that! Email us at hello@girltribeco.com, package up your item and wait for a return label and we will send you the correct one asap!

Lost/stolen packages 

Unfortunately, there is nothing we can do once the package leaves our fulfillment center as that is a carrier issue and you will need to submit a claim to USPS or UPS (whichever one it was sent with). 

We recommend purchasing the shipping protection services when you check out. 

Calling stores about orders

Please do not contact our social media or stores inquiring about orders online, our fulfillment center is in charge and we ask that you please email hello@girltribeco.com for the most accurate responses.