Shipping & Returns

Orders cannot be changed, modified or canceled after checkout.

RETURNS: 

ONLINE PURCHASES:

***** MARCH 1, 2020 UPDATE : AT THIS TIME WE ARE ONLY ISSUING STORE CREDIT FOR RETURNS*****

*** PLEASE ALLOW  2-4 BUSINESS DAYS FOR PROCESSING AND SHIPPING IN STOCK ORDERS***

  • If for any reason you do not absolutely love your Girl Tribe goods, we will gladly issue a gift card for online purchases for the value of the merchandise or exchange your items within 14 days of purchase date, lest the cost of shipping ($6, will be applied even if shipping was free to the customer). Items must be in NEW condition and cannot be worn, washed or altered. No price adjustments for previously purchased items.  Gift cards are final sale and cannot be refunded.
  • Girl Tribe Co. reserves the right to refuse a refund or exchange based on the condition of the item being returned.
  • If an item is returned in a condition that we cannot sell - we will send an invoice to ship back to customer. Please know that we are a small business and every single item counts and we cannot offer free shipping back in this case.
  • The customer is responsible for return shipping and are responsible wholly for tracking.
  • **FACE MASKS, Gift cards, earrings, bralettes, beauty, candles and all sale items are FINAL SALE and cannot be returned or exchanged.
  • The return total will be credited back to a customer issued gift card, less the cost of shipping. Please allow up to 14 business days for Girl Tribe Co. to receive and process your return. Shipping costs are non-refundable. Girl Tribe Co. is not responsible for packages lost or stolen in transit.
  • This policy is in place from the date of the purchase, not date of delivery.
  • Please Note: we are only able to issue refunds on online purchases if they are shipped back to our warehouse. Refunds will not be issued in our Southend store, but you may bring your item back to the store for an exchange or store credit.

IN STORE PURCHASES or Invoiced PURCHASES:

  • You can exchange in-store purchases at the Girl Tribe Southend store with your original invoice or receipt. Please note that purchases made in-store are limited to a 14-day exchange policy only. After 14 days, it is truly a final sale and no adjustments or exchanges will be made (except with special holiday timelines).
  • **Gift cards, earrings, bralettes, beauty, candles and all sale items are FINAL SALE and cannot be exchanged.

PRE-ORDER ITEMS:

If you have an item in your order that is for pre-order, we will ship once the order can be completely shipped out at one time. Please email us if you have questions on specific timelines ❤️

BY MAIL:

  • If you would like to send a return or exchange back through the mail, please send an email to customerservice@girltribeco.com with your order number and reason for return. We will then issue you a RA#, please include this in your package before returning. You have 14 days to return your item or it is final sale. 
  • You may send your return package back to:

Girl Tribe Co.
4913 Chastain Ave, Unit 38 Charlotte, NC 28217

  • Securely pack your merchandise and original invoice in an appropriate shipping box or envelope and mail the package with the return label fastened to the outside. Once we receive your package, we will issue a refund, less the cost of original shipping. You will receive an email notifying you of the transaction.  Please allow 7-10 business days for the refund to be applied to your bank account.

 

SHIPPING:

  • All in stock orders will ship within 1-2 business days and are mailed via USPS Priority Shipping. We fill orders just as fast as we can! Please be aware, if the product is for pre-order - please refer to product page for specific dates.
  • Flat Rate Shipping is $6